At Fast Forward Videos, we are committed to providing high-quality, customized video production services in a timely and professional manner. This Fulfillment Policy outlines our processes regarding service delivery, revisions, cancellations, refunds, and customer communication.
1. Order Processing and Delivery
All video services are fulfilled digitally. Project timelines vary depending on the scope and complexity of the work. Specific milestones, delivery dates, and expectations are detailed within the formal agreement signed prior to the start of production.
Final videos are delivered electronically via a secure download link or uploaded to a client-specified platform (e.g., Google Drive, Dropbox, YouTube). Clients are notified via email once their project is ready for review.
2. Shipping and Delivery Policy
Fast Forward Videos does not ship physical goods. All services and deliverables are digital in nature and are accessible to clients globally. There are no physical delivery methods or destination limitations.
3. Revisions and Edits
Each service package includes two (2) rounds of revisions. Edits are typically completed within two to three (2–3) business days following receipt of client feedback. Additional revisions beyond the included two rounds may be subject to additional fees, which will be discussed in advance.
4. Return Policy
Due to the customized and digital nature of our services, we do not accept returns. All services are rendered according to the specifications outlined in the signed agreement. Once production begins, the service is considered to be in progress and is non-returnable.
5. Cancellation Policy
Clients may not cancel a project once the service agreement has been signed. This includes all service levels, including custom and monthly packages. We encourage clients to fully review all terms and deliverables prior to signing the agreement.
For monthly or subscription-based services, a written notice of cancellation must be submitted at least thirty (30) days prior to the next billing cycle. Cancellations submitted within this window will take effect the following month.
6. Refund Policy
Refunds are not available under any circumstances. Due to the custom and creative nature of our services, all payments are final once the service agreement is signed. This includes full and partial refunds for services already in progress or completed.
7. In-Person Appointments
Fast Forward Videos operates exclusively as a virtual service provider. All meetings, consultations, and correspondence are conducted via video conferencing or online communication. We do not offer face-to-face or in-office consultations.
8. Customized Agreements
All services are governed by a formal agreement that outlines the project scope, deliverables, timelines, and legal terms. Clients may request a copy of a sample agreement, including the cancellation and refund sections, by contacting us directly.
9. Contact Information
For questions related to this Fulfillment Policy, to request a copy of our standard agreement, or to manage your service subscription, please contact us at:
Email: jente@fastforwardvideos.com
Contact Page: https://fastforwardvideos.com/#discovery-call